- Why do we collect information?
To deliver our services to customers (including the offer, sale and delivery of our products to you) (“our Services”), we must collect some personal information from customers, potential customers, visitors to our website, service providers and suppliers.
- Information collected
Information that may be used to identify an individual, including, but not limited to, first and last name, date of birth, home or other physical address, email address, phone number or other contact information is your personal information ('Personal Information'). You may be asked to provide Personal Information when you use our website, register interest in our products and offers, or buy our products.
The Personal Information that we collect and hold may include:
- your full name
- contact information (including email address and telephone number)
- date of birth
- financial information
- transaction history
- other personal information we require to meet your needs and provide our services to you.
This information is held by us on servers. In addition, when you interact with our services, our servers may keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language used, software crash reports and type of browser used. This information is essential for the provision and quality of the services.
- Management of personal information
We recognise the importance of securing your personal information and the privacy of individuals. We will take steps to ensure your personal information is protected from misuse, interference or loss, and unauthorised access, modification or disclosure. Your personal information is generally stored in our computer database. Any paper files are stored in secure areas. In relation to information that is held on our computer database, we apply the following guidelines:
- passwords will be required to access the system;
- data ownership is clearly defined;
- employees have restricted access to certain sections of the system;
- unauthorised employees are barred from updating and editing personal information;
- all computers which contain personal information are secured both physically and electronically;
- data is encrypted during transmission over the network; and
- print reporting of data containing personal information is limited.
- Means of collecting and processing personal information
If you do not provide us with the Personal Information we request, we may not be able to provide you with our products or services, or meet your needs appropriately.
We are likely to disclose your Personal Information to our affiliates. We also use cloud data storage providers, which means your Personal Information will be stored on servers that may be located overseas. We will not disclose your personal information to overseas recipients without your consent unless we have taken reasonable steps to ensure that the recipient does not breach relevant and applicable data protection rules and regulations.
- Information use
We use the Personal Information we collect from you to deliver our products and services, to provide client support, to undertake necessary security and identify verification checks, to comply with relevant laws and regulations and other legal obligations, to process any of your orders and transactions, to assist your participation in promotions, meet certain business requirements and for any other purpose related to the sale of our products. Your personal information may also be used by us to provide you with promotional offers and information regarding our products and services and in order for us to better provide a range of products and services and improved service. From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and, therefore, you have the choice of whether to disclose such information. Information requested may include contact information (such as name, correspondence address and telephone number), and demographic information (such as postal code or age).
- Certain excluded disclosures
We may disclose your personal information if required to do so by law, or if we believe in good faith that such action is necessary to: (1) comply with any legal process served on us or in circumstances where we are under a substantially similar legal or regulatory obligation; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of our products and services or the public. If, in our sole determination, you are found to have cheated or attempted to defraud us, our affiliates, or any other user of our services in any way including, but not limited to, manipulation or payment fraud, or any other fraudulent activity or prohibited transaction (including money laundering), we reserve the right to share this information (together with your identity) with other financial product providers, banks, credit card companies, and appropriate regulatory and legal agencies.
- How do we keep your personal information accurate and up to date?
We endeavour to ensure that the personal information we hold is accurate and up to date. We realise that this information changes frequently with changes of address and other personal circumstances. Please contact us at firstname.lastname@example.org with any changes to your personal information that we hold.
- You have the right to check what personal information about you is held by us
You have the right to obtain a copy of any Personal Information which we hold about you and to advise us of any perceived inaccuracy. To make a request, please write to us at email@example.com, verifying your identity and specifying what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within forty (40) days of receipt of your application and any applicable fee.
- What if you have a complaint?
- Opting out
You may 'opt out' of receiving any promotional communications either by choosing to opt out where such option is made available on our website or in an email you receive from us, or at any time by sending an email to firstname.lastname@example.org. Please allow seven (7) days for your request to be processed.