If you’re having trouble with the website and you are unable to see our beautiful ballerina shoes, we’d suggest you try the following:
Please note that if you have our ballerina shoes in your bag or in the 'Save for Later' section that were added when you weren't logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.
If you’re still having problems, contact Customer Services and include:
We don’t currently offer an app on either Android or iOS. It’s something we are working on though!
Our ballerina shoes come in European Sizes.
The table below is a guide to convert sizes. It's important for you to get a great fit so we have also added a measurement guide in centimetres:
|EU Size||UK Size||US Size||Centimetres (heel to toe)|
We recommend treating the suede and nubuck on your ballerina shoes with an appropriate protector before wearing them. A suede brush will help to keep the nap raised and the suede looking new.
Try and avoid getting your ballerina shoes too wet, but if they do, stuff them with newspaper and dry naturally, away from a direct heat source. This will prevent the outer materials drying out and cracking.
Do not put your ballerina shoes in the washing machine. If they get dirty, let them dry and remove the excess dirt with a clean brush or cloth. Do not apply any products to them.
Please remember that leather and suede are natural products and some variations between pairs in terms of colour and finishes may occur.
Sorry you missed the stunning ballerina shoes you wanted! As a small producer this sometimes means our best selling items can go out of stock. The good news is we can let you know when we get more stock so if there is something that you would like to order that is unavailable, please contact Customer Services. We may be able to add you to our waiting lists so you are first in the queue!
No. None of our products use pig leather.
We accept the following payment cards: Visa, Visa Debit, MasterCard, Maestro, Electron and American Express. We also accept PayPal.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.
We do not currently offer gift vouchers or gift certificates.
If you experience error messages when making a payment, firstly, make sure you have put the correct details in, by checking all the information correctly. Contact your bank to ensure there are no problems with the card. After this, please contact Customer Services to submit details and we will investigate further. To help us solve the issue for you, please include as many of the following details as possible:
If your credit or debit card was declined, check to see if your card has expired or your card billing address is different to the billing address you have submitted on our website. If this doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
After you sign up and place an order, you should receive a variety of emails from us, which include Order Confirmation emails and any responses from Customer Services. There may be a number of reasons why you're not getting these from us:
If after this you’re still having trouble, contact Customer Services giving as much detail as you can about the issue and we will try our best to help.
If you no longer wish to subscribe to our emails and promotions, you can unsubscribe simply by clicking on the unsubscribe link in one of our emails; or logging into your account, go to the 'contact preferences' section and unticking the communication box.
Please note, once you unsubscribe, it can take up to seven days for the change to take effect.
If you change your mind later and want to subscribe to our newsletters again, please get in touch with Customer Services.
We can deliver ballerina shoes to many countries around the World but costs vary. We try to keep these costs as low as we can.
We reserve the right to change these delivery prices at any time.
Please take note of any import restrictions to your particular country of residence as we cannot guarantee delivery to every country.
Any taxes or duty incurred in shipping abroad are your responsibility as the customer. These costs cannot be reclaimed from Sloafer.
Your order could be in several places ... our warehouse, awaiting dispatch, with the courier en route, or delivered. The first thing to check is have you had your dispatch email? If yes, then it's on its way. You can track your order at the top of this page using your order number from that email. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us.
If you think it has just been too long, please contact Customer Services and we will try to help.
Sorry, mistakes do happen! We’ve either packed it wrong, it’s coming in more than one parcel or there have been delivery issues. If your expected delivery date has passed, then please contact Customer Services and we will resolve it for you.
As soon as you place your order, we’re on it. Unfortunately, this means that we may not be able to make any changes as it may be already processed and on its way. Try contacting Customer Services to see if they can help. If not, you’ll need to place another order or return any unwanted items.
If you aren't happy with your ballerina shoes for any reason, please email us with your order number indicating that you would like a refund. Please then return your order to us at:
Sloafer Limited, 13 Highcroft, 170 Highgate Road, London NW5 1EJ, England.
The items you want to return and cancel the order for must be unworn, in their original condition and in their original box. In the unlikely event that an item is returned in an unsuitable condition, we may have to send it back to you and a refund will not be processed.
Unfortunately, we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Once we receive your item, it will take up to 3 days to process your refund. Refunds will take up to 21 days - 14 days for you to return it and 7 days for us to process it and for it to make its way through the banking system. The refund will go back onto the payment method you used when you placed your order. Once we've done our bit you'll get an email confirming it’s on its way. If you've waited more than 14 days with no email from us then please get in touch with Customer Services.
We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contract by contacting Customer Service. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charges for those countries listed outside of the EEA.
If you are a customer in the EEA, you have 14 days in which you may cancel the contract for your order and we will issue you with a full refund of the item and cost of standard delivery if you paid shipping costs. We will need written confirmation of cancellation from you so please email Customer Services. The items you want to return and cancel must be unworn and in their original condition.
We all love a deal.
Firstly, so you know what promotions and discounts we have on, make sure you are on our mailing list. Contact Customer Services and we can make sure you get the latest deals.
When you have a promo or discount code remember to enter it at check out as we cannot apply it later.
Having issues redeeming your code? This might be why:
Still having problems? Contact Customer Services!
Please email us at firstname.lastname@example.org. We will usually get back to you pretty quickly!